Code of Ethics


The National Association of Professional Geriatric Care Managers (NAPGCM) was founded in 1985 to advance the profession of geriatric care management.  Geriatric Care Managers (GCMs) have varied educational and professional backgrounds with a specialized focus on issues associated with aging and disabilities. Through consultation, assessment, care coordination and advocacy, a GCM works with clients and families to address these challenges.

The Code of Ethics and Standards of Practice were developed to guide the GCM in his or her daily professional and business practices. The ethical principles at the core of the Code of Ethics are the foundation for the Standards of Practice.

The Code of Ethics provides

Accountability to our Clients
NAPGCM members recognize diversity in our society and embrace a multi-cultural approach to support the worth, dignity, potential and uniqueness of each client. The Code of Ethics acknowledges the vulnerable population we serve and makes explicit the highest standards of practice.

Accountability to the Public
The Code of Ethics sets a national standard for the professional practice of care management. It defines for the public the ethical responsibilities expected of NAPGCM’s members and the organization’s role in maintaining the highest Standards of Practice and promotion of ethical behavior.

Education of Care Managers
NAPGCM recognizes the diversity of the experience and education of its members and the needs of members for guidance in both their professional and business roles, and thus the Code of Ethics was developed to guide members in each of these roles. It states the core values and principles to current and future members, to the public and to allied professionals. All members of NAPGCM are expected to understand and behave in a manner that is consistent with the provisions of the Code of Ethics.

A Framework for Analyzing & Resolving Ethical Dilemmas
The Code of Ethics offers a framework for ethical decision-making when conflicts arise in either the practice or the business of professional care management. It assists care managers in examining the ethical issues present in all aspects of their work by identifying what principles need to be considered and how to prioritize them when it is necessary to make a choice.  It asks care managers to be aware of their own biases as they seek to resolve ethical dilemmas.

Assistance in Reviewing Complaints
In NAPGCM’s Peer Review Process the Code of Ethics and Standards of Practice serve as the basis for assessing and resolving ethical or business practice complaints against members in their practice of care management.

The Code: Ethical Principles and Standards of Practice Supporting These Principles

  1. Integrity
    A professional geriatric care manager is honest, diligent and accountable in the provision of service. A professional geriatric care manager always acts in a manner that is consistent with the professional values stated in this Code. See Standards 4, 7, 8, 11, 12, 13, 14, 15, 16.
  2. Loyalty and Responsibility
    A professional geriatric care manager is trustworthy and dependable in all aspects of both professional and business relationships. A professional geriatric care manager maintains confidentiality, avoids conflicts of interest and always pursues the best interest of clients. See Standards 2, 3, 4, 5, 6, 7, 13, 14, 15.
  3. Promoting Benefit and Avoiding Harm
    A professional geriatric care manager promotes clients’ interests, values and welfare in order to maximize benefits and avoid harm. A professional geriatric care manager is aware of potential conflicts that may arise when balancing the benefits and risks of interventions being considered. A professional geriatric care manager strives to assure that vulnerable clients’ individual choices are maximized to the greatest extent possible. See Standards 2, 4, 5, 9.
  4. Respect for Clients’ Rights and Dignity
    A professional geriatric care manager treats clients with respect as complete individuals with their own history, narrative and unique cultural identity. A professional geriatric care manager respects the rights of each client, including the right to privacy, and, for the vulnerable client, strives to balance client autonomy with the need for protection and safety. See Standards 1, 2, 3, 4.
  5. Justice
    A professional geriatric care manager behaves in a just and fair way in all professional and business relationships. A professional geriatric care manager does not promote or sanction any form of discrimination such as discrimination based on race, ethnicity, gender, religion, sexual orientation, national origin, disability or socioeconomic status. See Standards 4, 5, 8, 10, 14, 15, 16.