• What is a Geriatric Care Manager (GCM)?
• How do I find a GCM?
• Do I Really Need a GCM?
• What Can a GCM Do for Me?
• What are the Benefits of Using a GCM?
• Making that 1st phone call
• Questions to Ask When Looking for a GCM
• Once You Have Found a GCM
• Discussing Fees
• Get It in Writing
• Make It a Good Experience
• Standards of Practice
• Dispute Resolution
• Pledge of Ethics
• Credential Descriptions

Making that First Phone Call

 
Ask lots of questions before choosing your Geriatric Care Manager. Start with the initial phone call. Is the call professionally answered? If you leave a message, is it returned promptly? This is your first indication of the kind of professional relationship you might expect.  You should also ask: 

• What are the primary services provided by your agency/business?
• What other service does your agency/business provide?
• How many Geriatric Care Managers are in this agency/business?
• Is there a fee for the initial consultation and if so, how much is it?

The answers to your questions will assist you in determining whether that particular Geriatric Care Manager and agency/business has the qualifications important to you for a successful relationship. If you have a specific issue that requires immediate attention, be sure to inform the Geriatric Care Manager of this during the initial telephone conversation.