FAQs

Membership
Certification
Continuing Education (CEs)
Events, Advertising, Sponsorship and Other Opportunities
Education for Geriatric Care Managers
Business of Geriatric Care Management

Membership FAQs

What are the different levels of NAPGCM Membership?

NAPGCM is divided into two brackets of membership, Individual Geriatric Care Manager Membership and Affiliate Company Membership.

Individual Geriatric Care Manager Membership is for those who aspire to or are currently engaged in the direct practice, administration or supervision of client-centered services to the elderly and their families. This bracket of membership is based on a “career ladder”, and ranges from Student members, to Certified members.

Affiliate Company Membership is for those who are not primarily in the direct practice of care management as defined by NAPGCM, but are supporters of the profession.  Affiliate Company Members may include elder law attorneys, physicians, educators, researchers, home health agencies, nursing homes, assisted living facilities, manufacturers or distributors of durable medical equipment or other products or services related to the care of elders.

For additional information regarding the membership categories, please visit our Membership Categories page.


Why does NAPGCM need different member categories?

The profession of geriatric care management is growing and different professionals within the field have different levels of experience, education and certifications that support their expertise in geriatric care management. NAPGCM is proactively meeting the needs of the profession by creating membership categories that recognize high certification standards and professionalism while also being inclusive to allow all practitioners of geriatric care management a home within NAPGCM. The profession represents a diversity of people with different levels of experience and education, but ultimately the end goal for everyone is improved service and quality of life for the older adult and their families. NAPGCM’s member categories are designed to accomplish all these objectives.


How do I Join NAPGCM?

To join NAPGCM, please review the membership categories, you can then download and print the appropriate Membership Application. Attach the necessary documentation for the category of membership to which you are applying. On the application you may provide credit card information or you may send payment via check. Submit the application, documentation, and dues payment along with the $25 application fee to the NAPGCM National Office. Applications may be submitted by mail, fax, or email. For additional questions regarding membership, please contact the NAPGCM Office via phone at 520.881.8008, by email at membership@napgcm.org or via the Contact Us button.


What is a Regional Chapter, and how do I join?

NAPGCM is divided into 9 Regional Chapters. All NAPGCM members are assigned chapter membership according to their business location when they join. If you would like to join a different chapter, or join additional chapters, you may do so by selecting the additional chapter on your membership application. Additional chapters can be added to your membership for $50.


Where can I learn more about my chapter?

Chapter information is available on the NAPGCM Website via the Regional Chapters button. Each chapter has their own website. You will find each Chapter President’s contact information and the links to each chapter’s website on the overview page.


Where can I find a summary of the membership benefits?

You can view all the member benefits by member category using the NAPGCM’s quick view member benefits grid.

A detail of all the membership benefits can be found on the Member Benefits page.


How do I get my member logo?

As a member, you have access to many member benefits, the Member Logo being one of them. The logo is available in the member’s only pages, via the Member Logo Request Form. You must be a current member of NAPGCM to use any NAPGCM logo.


The LinkedIn and Facebook communities are mentioned as a benefit, how do I join?

After becoming a member of NAPGCM, you may join our social media communities at any time by clicking the linked logos below. If you are not currently a member, you may still become a “Fan” of NAPGCM and will begin to receive announcements and updates.

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Certification FAQs

Why is NAPGCM placing so much emphasis on the differences between categories and certification standards? Aren’t we all professionals in different capacities working toward the same goal?

Yes, and like many professions, certain certification or education requirements are considered the standard of professionalism within that industry. Like attorneys or clinical healthcare professionals, a profession’s commitment to high standards begins with acknowledging established criteria related to education, experience and minimum certifications.

While NAPGCM is unique in that its mission is to be inclusive of all practitioners, including non-certified professionals, the development of industry-approved standards of professionalism will only serve to improve the entire profession of geriatric care management. This commitment to excellence is not only a beacon to consumers who are interested in qualified geriatric care managers, but also to geriatric care practitioners who plan to become Certified Geriatric Care Managers as part of their longer-term career path.


Is an NAPGCM Certified Care Manager the same as a Patient Advocate, Senior Advisor, Senior Navigator, or Elder Advocate?

Patient Advocates, Senior Advisors, Senior Navigators, and Elder Advocates may perform some of the tasks that a Certified Care Manager performs and in some cases may have similar training, education, or experience. However, in order to become a member of NAPGCM, all Certified Care Managers must meet stringent education, experience, and certification requirements of the organization. All care manager members are required to adhere to a strict code of ethics and standards of practice. NAPGCM offers more information on what qualities and criteria to look for when choosing a care manager on “About Care Management” pages of our website; and for more information on membership requirements, click here.


Where do I find information on the four different certifications approved by NAPGCM?

Below is the contact information for the NAPGCM approved certifying bodies. For additional information regarding certification or re-certification please visit our Certification page.

Care Manager Certified (CMC)
National Academy of Certified Care Managers (NACCM)
http://www.naccm.net/

Certified Case Manager (CCM)
Commission for Case Manager Certification (CCMC)
http://www.ccmcertification.org/

Certified Advanced Social Work Case Manager
National Association of Social Workers (NASW)
http://www.socialworkers.org/credentials

Certified Social Work Case Manager
National Association of Social Workers (NASW)
http://www.socialworkers.org/credentials


If I am having difficulty choosing the right certification, who do I contact?

Each chapter has a “Certification Point Person” who can help you or refer you to someone regarding your certification questions.  A list of these individuals can be found by clicking here.


Does a Certificate in Geriatric Care Management from an educational institution fulfill the NAPGCM requirement to be certified?

No, Certificates in Geriatric Care Management are not uniform in their requirements, nor do they require the same levels of education and work experience that are required by the four NAPGCM approved certifications.

Certificates are the result of having taken and passed a series of educational courses offered by a recognized academic institution. A certificate of completion is granted by an educational institution. Many universities offer certificates in care management, which is a great way to learn about caring for older adults and the field of care management.

Receiving a certificate from an accredited university or college, does not qualify an individual to be listed as a Certified Care Manager.


What if I’ve been a geriatric care manager for a long time but don’t meet all the requirements to qualify for the Certified Geriatric Care Manager category?

You may likely fall into the Associate Geriatric Care Manager membership category that is designed specifically for practitioners who do not meet all the requirements of certified membership.


What if I do not hold one of the four sanctioned certifications that qualifies me for the Certified Geriatric Care Manager category but I meet all the education and experience requirements?

Associate Geriatric Care Manager is the membership category for you. Whether you are working toward certification or not, the Associate category allows practitioners to still contribute and benefit from NAPGCM membership.


What books are useful to use for studying for the Care Manager certification exam (CMC)?

The two most frequently used study books are:

  • “Handbook for Geriatric Care Management” 3rd Edition, by Cathy Cress.  This book is available on Amazon.
  • “Guidelines for Case Management Practice Across the Long-Term Continuum” available from Connecticut Community Care at www.ctcommunitycare.org. Each certifying body has a list of additional resources in their application manual.

For additional study materials, please contact your certification body.


When are the deadlines for submitting applications this year?

To learn more about future testing dates for CMC (Care Manager Certified) go to www.naccm.net.

To learn more about the CCM (Certified Case Manager) testing dates at www.ccmcertification.org.

NASW’s certification process is open to members of NASW and does not have an exam but will take time to gather the needed information for the certification application.  You can learn more at www.socialworkers.org/credentials.


I am confused by what “supervision” means for the CMC application.

The National Academy of Certified Care Managers (NACCM) administers the Certified Care Manager (CMC) exam. NACCM views supervision as an ongoing process of consultation and performance appraisal for the purpose of continuously improving the quality of one’s care management practice. Professional consultation/supervision may be conducted by professional colleagues, mentors or supervisors in formal and/or informal arrangements. Activities may include face-to-face review, client satisfaction survey/analysis performed onsite, electronically or via teleconference. The content of professional consultation/supervision may include discussing care management issues, ethical issues, care plan development and care management interventions, use of clinical skills and core care manager functions.

To take the initial exam, a minimum of 2 years of paid full time supervised care management is required and proof of 50 hours/year of ongoing supervision.

NACCM does not require a specific number of hours per year of professional consultation/supervision for certification renewal.


What is the definition of supervision for the NASW certification?

C-ASWCM: For the first two years of post-MSW practice, regularly scheduled face-to-face supervision meetings should occur at a rate one hour for every 30 hours of direct client-level case management tasks (minimum of 50 hours per year). Thereafter, supervision and consultation may occur on an as-needed basis.

C-SWCM: For the first two years of post-BSW practice, regularly scheduled face-to-face supervision meetings should occur at a rate of one hour for every 15 hours of direct client-level case management tasks (minimum of 100 hours per year) . For the subsequent two years, the rate should be one hour for every 30 hours of direct case management tasks (minimum of 50 hours per year). Thereafter, supervision and consultation may occur on an as-needed basis.

For additional information please visit http://www.socialworkers.org/credentials/applications/c-aswcm.pdf or call 202-408-8600.


The Certified Geriatric Care Manager level of membership includes many additional benefits.

If you would like to change your membership category to Certified Geriatric Care Manager send a copy of your certification to the NAPGCM National office. An additional fee will be required.

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Continuing Education

Does NAPGCM offer Continuing Education (CE) opportunities?

Yes, NAPGCM offers Continuing Education (CE) hours at their annual spring conference, in special sessions and intensives.  NAPGCM also presents a series of Clinical Webinars that provide CEs.

IMPORTANT NOTE REGARDING CE CERTIFICATES:
When registering for a CE approved event be sure to preorder your certificate. Preordered certificates are included in the registration fee and will be provided to you at the conclusion of the event. Replacement certificates will be available following the event at a cost of $25.00 each.


What types of CEs are available?

NAPGCM applies for credit hours in Social Work, Nursing, Care Management (CMC), and Case Management (CCMC). Not all events are approved for CE Hours, additional information regarding CE hours are made available for each event offered.

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Events, Advertising, Sponsorship and other Opportunities

Can I advertise in your publications?  Who do I talk to?

For information regarding our Sponsorship and Advertising opportunities, click here. If you have any additional questions, please contact NAPGCM at 520.881.8008 or email jwagner@napgcm.org.


I’d like to write an article. I’d like you to review my book. Who do I talk to?

For more information on articles and reviews, contact NAPGCM at 520.881.8008 or email jwagner@napgcm.org


What educational programs does NAPGCM offer and when are they scheduled?

To view NAPGCM programs, please visit our NEW Education Central Button on the website. Education Central is your one-stop-shop for all NAPGCM Offerings. Among many offerings, NAPGCM hosts one annual conference each spring, 8 educational webinars, and 2 teleconference series each year. Webinars include business and clinical topics (4 of each). Continuing Education hours are provided for clinical webinars. For additional event schedules and pricing please visit the Events Calendar.


Where can I find schedules for conferences and events?

To view NAPGCM events, please visit our NEW Education Central Button on the website. Education Central is your one-stop-shop for all NAPGCM Offerings. You may also visit our Events Calendar. You may search for calendar items by category and view calendar items by posterboard, month, week, day, or as an agenda. Calendar items can all be saved to your Outlook or Google Calendar, just click the “add to calendar” button.


Who can attend NAPGCM Events?

NAPGCM Events are open to anyone interested in learning more about professional geriatric care management, unless specified. For schedules and pricing please visit the Events Calendar.


Does NAPGCM offer advertising and sponsorship opportunities at events?

A full array of advertising and sponsorship opportunities are available for the NAPGCM annual conference. Information can be found on our Sponsorship Opportunities page. You may also contact NAPGCM at 520.881.8008 or email cdaters@napgcm.org.


What is the speaker acceptance process for the annual conference?

A Call for Speaker Proposals is made approximately 6 months before a conference. Information and Proposal Forms are placed on our event calendar. For more information regarding proposals, please email meetings@napgcm.org. Proposals are usually geared to the following areas:  Clinical, Business, Ethics/Legal.


Who should I contact about NAPGCM Chapter events?

Information about NAPGCM Chapter events is available on each chapter’s website, as well as the events calendar on the National website. To view events on the chapter websites, please visit the Regional Chapters page, and select a chapter. If you would like to see events on the National event calendar, please visit the Events Calendar.


How do I learn what has been written about geriatric care management?

To read articles related to NAPGCM, its members, or geriatric care management, please visit our Newsroom. The Newsroom button can be found on the Homepage.

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Education for Geriatric Care Managers

What are the educational and professional employment requirements to consider a career in geriatric care management?
In accordance with NAPGCM membership qualifications, a practicing geriatric care manager should have at minimum, a Bachelor’s degree in a health related discipline, for example, Social Work, Nursing, Gerontology, Psychology, or Counseling. A geriatric care manager must also have two to three years of supervised care management experience. The supervision required for membership in NAPGCM is an excellent opportunity to build your skills and make contacts in the profession.

If you considering geriatric care management as a profession please review educational and professional employment requirements for each stage in your career by visiting the NAPGCM Membership Categories page.


What literature is available to learn more about geriatric care management?
NAPGCM has various professional development materials intended to help you in the development and management of your practice.  Literature available through NAPGCM includes the The Journal of Geriatric Care Management, and Inside NAPGCM magazine published by NAPGCM for NAPGCM members. For more information please visit our Join Us section of the website.


How do I get connected with local care management resources?
Joining NAPGCM also provides membership in a regional chapter. Each chapter differs slightly in their educational and social offerings, and many provide Units, which allow for local collaboration. Members of NAPGCM are assigned to a regional chapter based on their primary business address. NAPGCM Members may also choose to change their chapter, or join more than one; the cost for each additional chapter is $50. For more information on chapters, please visit our Regional Chapter page.


How can I find a supervisor/mentor to help me develop and improve my practice?
NAPGCM does not assign mentors to each new member of the association; however, we do offer the opportunity to reach out to other members and inquire about supervision and mentoring through our NAPGCM listserv, Annual Conference, Chapters, and Units. NAPGCM also offers a variety of other educational opportunities to assist with the development of a geriatric care management practice like the Xtreme Mentoring session offered at the Annual NAPGCM Conference.

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Business of Geriatric Care Management

Where and how do I learn more about the business of geriatric care management?
This question and many more can be asked and answered by participating in one of our Building a Business Series Teleconferences, webinars, or by attending the Care Management 101 and 201 sessions during the Annual NAPGCM Conference. Attending an NAPGCM National or Regional Chapter Conference gives you the unique opportunity to network with other GCMs. You may also review the Professional Development products in the NAPGCM Marketplace for helpful tools.

You can also learn more about becoming a professional geriatric care manager from a number of professional associations, university programs and credentialing organizations. There a many geriatric care management certificate programs as well as undergraduate and graduate programs but NAPGCM does not endorse any one in particular.

Additional resources include, but are not limited to the following:
Professional Associations:

  • National Association of Professional Geriatric Care Managers (NAPGCM)
  • American Geriatrics Society (AGS )
  • American Nurses Association (ANA)
  • American Society On Aging (ASA)
  • Case Management Society of America  (CMSA)
  • Gerontological Society of America (GSA)
  • National Association of Social Workers (NASW)
  • New York Academy of Medicine (NYAM)

Credentialing Organizations

  • National Academy of Certified Care Managers (NACCM)
  • Commission for Case Manager Certification (CCMC)
  • National Association of Social Workers (NASW)

What should I consider before starting a Geriatric Care Management practice?
This question and many more can be answered by participating in one of NAPGCM’s educational or business events. If you are interested in a solo practice, you will need a professional background and a network of professional contacts. Having business experience is also very helpful in creating a realistic business plan.

Example Considerations:

  • Educational and experience requirements as outlined by NAPGCM
  • NAPGCM educational and business offerings and professional development tools
  • Employment with an existing geriatric care management provider or plan to open your own business
  • Your expectations regarding un-reimbursed time and your personal income
  • Consulting with a business attorney and business advisor at the SBA (Small Business Administration)
  • Operations of the practice: space, equipment, marketing, accounting, policies/procedure, staff

What type of salary can I anticipate if I pursue a career in geriatric care management?
A geriatric care manager salary can depend on a number of factors, including an individual’s experience, the location of their business (urban/rural), and the setting in which they work (solo practitioner vs. employee of established care management practice). Salaries for a full-time entry level geriatric care manager after 3-5 years may range from approximately $44,000 to $60,000.

Fees and salaries are the result of business decisions made independently by each geriatric care manager and geriatric care management practice. The antitrust laws prohibit any kind of agreement among competitors with respect to these matters, and NAPGCM does not host or condone discussions regarding specific fee or salary amounts.


How does one determine pricing for services?
To determine the best pricing strategy for your services, you must first consider the nature of your business/practice. Examples have been provided below; however, for additional guidance on how to ask and answer these questions for yourself, please consider participating in one of NAPGCM’s Business offerings. For upcoming events, please visit our Event page.

  • What services will you bill for and how (hourly, service, combination of both)?
  • What profit margin are you looking to establish?
  • What are others charging in your geographic area?
  • How do you want to position yourself in the marketplace?

Fees and salaries are the result of business decisions made independently by each geriatric care manager and geriatric care management practice. The antitrust laws prohibit any kind of agreement among competitors with respect to these matters, and NAPGCM does not host or condone discussions regarding specific fee or salary amounts.

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