Certification and Professional Conduct

Who is a “Certified” Geriatric Care Manager?
Requirements to be an NAPGCM Certified Geriatric Care Manager Member
Professional Conduct Review Process

Who is a “Certified” Geriatric Care Manager?

Members of NAPGCM who are Fellow Certified Geriatric Care Managers or Certified Geriatric Care Managers represent the standard of excellence in the profession through attaining:

  • Formal higher education
  • Established and supervised work experience
  • Professional certification

Like other professions in which people have to meet minimum requirements or maintain certain certifications, NAPGCM promotes and reinforces the professional standards established by the profession that seeks to improve the quality of life for the elderly and their families through experienced and qualified geriatric care management services.

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Requirements to be a Certified Geriatric Care Manager

  • A Baccalaureate, Master’s or Ph.D. with at least one degree held in a field related to care management, i.e. counseling, nursing, mental health, social work, psychology or gerontology
  • Primarily engaged in the direct practice of services to the elderly and their families; and has two years of supervised experience in the field of gerontology following the completion of the degree. OR
  • Certified members may be non-degreed RNs and other individuals with a Baccalaureate, Master’s or Ph.D. degree, who are primarily engaged in the direct practice of services to the elderly and their families and have three years supervised experience in the field of gerontology.
  • ALL CERTIFIED MEMBERS MUST HOLD AT LEAST ONE OF THE FOLLOWING APPROVED CERTIFICATIONS:
  • Care Manager Certified (CMC) – from the National Academy of Certified Care Managers (NACCM)
  • Certified Case Manager (CCM) – from the Commission for Case Manager Certification (CCMC)
  • Certified Advanced Social Work Case Manager (C-ASWCM) – from the National Association of Social Workers (NASW)
  • Certified Social Work Case Manager (C-SWCM) – from the National Association of Social Workers (NASW)

Please note that NAPGCM does not endorse any individual members, but rather serves as a resource to interested consumers looking to verify the certification qualifications of geriatric care managers of interest.

Please use the Credential Verification Form to verify the certification of a Geriatric Care Manager of interest.

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Professional Conduct Review Process

A Peer Review Committee is in place to review formal complaints alleging that a NAPGCM member has violated the NAPGCM Code of Ethics or Standards of Practice. The purpose of this process is to promote professional behavior by NAPGCM members.

The NAPGCM Professional Review Process is not a dispute resolution mechanism, nor a means to pursue legal or financial remedies. Fee and similar contract disputes involving consumers are generally outside the scope of this process.  We recommend that persons with such concerns discuss them directly with the care manager. If the outcome is unsatisfactory, other options include a local Better Business Bureau or formal Alternative Dispute Resolution organizations.

Additionally, there are other authorities which may be more appropriate for reporting alleged misconduct. If the care manager is a licensed professional, for example, you may make a complaint to their professional licensing body, especially if you believe there is an imminent risk of material harm. If a care manager is appointed as a guardian, you may file a complaint with the Center for Guardianship Certification.

Complaints generally may be filed to NAPGCM by any person, including NAPGCM members, related professionals, consumers, and other members of the public. However, complaining parties must submit materials to NAPGCM directly and not through an attorney or other representative.

Complaints may be submitted directly through the website by completing a professional review form.  If you do not have access to the Internet, you may contact the NAPGCM office directly by phone at (520) 881-8008 and staff will mail you the appropriate forms. If you wish to submit a complaint, please review the Standards of Practice and the Code of Ethics before doing so. Also note the care manager MUST be a current member of NAPGCM.

Professional Conduct Review Process Flow Chart

Professional Conduct Review Form

Standards of Practice

Code of Ethics

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